World’s leading international express services provider, DHL Express has launched an on-demand delivery service for its clients in Sub Saharan Africa (SSA) in response to significant growth in premium cross-border e-commerce volumes.
The new service, known as On Demand Delivery, allows shippers and receivers globally to select from a range of standardised delivery options.
It offers shippers the choice to activate specific delivery options and have DHL Express proactively notify their customers via email or SMS about a shipment’s progress.
Customers can then select the delivery option that best suits their requirements via the On Demand Delivery website.
“On Demand Delivery isn’t just a new customer interface – it also represents an enhancement of our worldwide network, as we have tailored our last-mile operations to meet the specific demands of cross-border e-commerce deliveries,” said Hennie Heymans, CEO of DHL Express Sub-Saharan Africa.
He added, “Thanks to On Demand Delivery, we can support the service offering of online shippers and improve the delivery experience for their customers, while improving our own efficiency, particularly for last-mile deliveries.”
On Demand Delivery is easy to use and benefits both shippers and receivers. The site is accessed from any smartphone, tablet or PC, and offers receivers up to six delivery options.
The service is currently live in South Africa, Kenya, Nigeria, Ethiopia, Mauritius and Tanzania with plans to roll out to further countries in the region throughout 2017.